FAQ

Frequently Asked Questions

Shipping & Delivery

How long does delivery take in Lebanon?

Delivery across Lebanon takes up to 3 business days from the date your order is confirmed.

How long does delivery take in the UAE?

Delivery across the UAE takes up to 3 business days from the date your order is confirmed.

Do you ship internationally?

Yes, we offer worldwide shipping. International delivery can take up to 2 weeks, depending on the destination country, customs processing, and local courier timelines.

When will my order be processed?

Orders are processed after payment confirmation. Once your order has been prepared and shipped, delivery time will depend on your location.

Can delivery times vary?

Yes. While we do our best to deliver within the estimated timeframe, delays may occur due to customs, public holidays, courier delays, weather conditions, or circumstances beyond our control.

Returns & Refunds

Can I return my order?

No. We do not accept returns. Please make sure to review your order carefully before completing your purchase.

Do you offer refunds?

No. We do not offer refunds. All sales are final once the order has been placed and confirmed.

Can I exchange an item?

Exchanges are not available unless otherwise stated by our team in exceptional cases. Please contact us before placing your order if you have any questions about a product.

What should I do if I have a question before ordering?

If you are unsure about a product, size, color, availability, or delivery details, please contact us before completing your purchase. Our team will be happy to assist you.